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Delivery & Returns

Once we receive your order, we will send an order confirmation via email. Orders will only be despatched once you receive an order confirmation from Holly Dae.

Most orders are despatched within 24-48 hours of order placement and confirmation, however occasionally there may be a delay during busy periods or over public holidays.

 

*Delivery Within Hong Kong*

FREE delivery is offered on all orders over US$150.

Hong Kong courier service takes 1-2 days upon confirmation of your order.


*International Delivery*

FREE delivery is offered on all orders over US$150.

Delivery will take 7-15days depending on your location.

HK Post e-Express for International deliveries within 6-8 days at a flat rate of $12.00. This can not be tracked on-line.

Should you wish to expedite your shipment we also offer:

International courier service ie UPS,  delivery within 2-4 days at a flat rate of $25 as a reliable and trackable service. We will provide a tracking number to you after despatch. 

Please be aware that items shipped internationally maybe subject to import duties and taxes by the recipient country. Our prices do not include these charges are they must be paid by the recipient.


Exchange and Returns

We want to ensure you are 100% happy with your purchase. If you are not satisfied with your purchase please let us know by emailing us at info@hollydaeshop.com 

We will accept exchanges and returns for all items (except sale items) that are in a new and unused condition with all tags attached, stickers untouched in original condition. If your item shows any signs of wear (ie perfumes, makeup, rips, marks, scratches, tears, stains, damaged product tags, washing)  your refund/exchanged will be voided.

International shipping costs will not be refunded and the item is your responsibility until it reaches us. We recommend you send the parcel using a delivery service that provides a tracking service and or insures the goods.

We accept returns to two locations - Melbourne, Australia and Hong Kong.

Returns and Exchanges must be made within 14 days of the purchase date.

Refunds can take up to 7 working days to be processed.

PLEASE NOTE: Exchanged items can not be further returned.

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